Last updated: 12 November 2026
At Nexa Labs, your privacy is our priority.This Privacy Policy explains how Nexa Labs LLC collects, uses, and protects your personal information when you visit our website, purchase research products from us, or sign up for our emails or text messages.
1. Information We Collect
When you visit or place an order on our website, or sign up for our messages, we may collect the following information:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Text Message Sign-ups: Your mobile number and the text programs you chose (order & account texts and/or offers & promotions), with the date, time, and page where you signed up.
Payment Details: Processed securely via third party gateways. We do not store your payment information.
Technical Data: IP address, device type, browser, and activity on our site, collected through cookies and similar technologies.
2. How We Use Your Information
We use the data we collect to:
- Process and deliver your orders efficiently
- Provide order confirmations, updates, and customer support
- Send promotional emails only if you opt in
- Send the text messages you opted in to, and keep a record of that consent
- Improve our website performance and user experience
- Monitor for fraud and ensure site security.
3. Information Sharing
We never sell or rent your personal data. However, we may share necessary information with:
- Trusted third party partners for payment processing, shipping, analytics, and email communication
- Regulatory or legal authorities if required by law or to protect our rights and safety.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
4. Cookies & Tracking
We use cookies to personalize your experience, analyze traffic, and improve functionality.
You may disable cookies through your browser settings, though some features may not work as intended.
5. Text Messaging (SMS)
If you sign up at nexalabs.shop/text-alerts, we use your mobile number only to send the text messages you chose and to keep a record of your consent. Order & account texts and offers & promotions are separate choices, and consent to marketing texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help at any time, or email info@nexalabs.shop. Your mobile information will not be sold or shared with third parties. See our SMS Terms for full program details.
6. Data Security
Nexa Labs implements strong technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse.
7. Data Retention
We keep personal information only for as long as we need it for the purpose we collected it. Order and transaction records are retained for as long as accounting, tax, and regulatory obligations require. Marketing contact details are kept until you opt out. Records of text message consent and opt-outs are kept as long as needed to show compliance. When we no longer need information, we delete it or anonymise it.
8. Your Rights
Depending on where you live, you may have the right to:
- ask what personal information we hold about you and receive a copy of it;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete information we no longer have a lawful reason to keep;
- opt out of marketing at any time, using the unsubscribe link in any email, by replying STOP to any text message, or by contacting us;
- ask us not to sell or share your personal information. Nexa Labs does not sell personal information.
To make a request, contact us using the details in section 11. We will verify your identity before acting on a request, and we will respond within the time applicable law allows. We will not treat you differently for exercising these rights.
9. Children
Our website and products are not directed to children. Access is restricted to visitors 21 years of age or older, and we do not knowingly collect personal information from anyone under that age. If you believe a minor has provided us with personal information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date at the top records when it last changed, and the version published here is the one that applies. If we make a significant change to how we handle personal information, we will take reasonable steps to tell you.
11. Contact Us
Questions about this policy, or requests concerning your personal information:
Nexa Labs LLC
333 S Kirkwood Rd
Kirkwood, MO 63122
United States
Email: info@nexalabs.shop